Refund Policy

Last updated: January 2025

1. Refund Process

1.1 How to Request a Refund

To request a refund for your SwiftReceipt subscription:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find SwiftReceipt in your purchase history
4. Select "Request a refund"
5. Choose a reason and submit your request

1.2 Alternative Methods

• Contact Apple Support directly through your device
• Use the Apple Support app
• Call Apple Support at 1-800-275-2273 (US)

2. Refund Eligibility

2.1 When Refunds Are Available

Apple may approve refunds for:

• Accidental purchases
• Technical issues preventing app use
• App not working as described
• Unauthorized purchases
• Duplicate charges

2.2 When Refunds May Not Be Available

Refunds are typically not available for:

• Change of mind after using the service
• Not reading the app description
• Device compatibility issues (check requirements first)
• Partial month usage

3. Refund Timeline

3.1 Processing Time

• Apple typically processes refund requests within 1-3 business days
• Refund approval is at Apple's discretion
• You will receive an email notification of the decision

3.2 Refund Delivery

• Refunds are credited back to your original payment method
• Credit card refunds may take 3-5 business days
• App Store credit refunds are immediate

4. Subscription Cancellation vs Refund

4.1 Cancellation

To stop future charges:

• Go to Settings > Apple ID > Subscriptions
• Find SwiftReceipt and tap "Cancel Subscription"
• You'll keep access until the end of your current period
• No refund for the current period

4.2 Refund

To get money back for the current period:

• Request a refund through Apple
• Access will be revoked immediately if approved
• You'll receive a partial or full refund

5. Common Refund Scenarios

5.1 Technical Issues

If the app doesn't work properly:

• Contact us first at SwiftReceiptApp@gmail.com
• We'll try to resolve the issue
• If we can't fix it, request a refund through Apple

5.2 Accidental Purchase

If you accidentally subscribed:

• Cancel the subscription immediately
• Request a refund through Apple
• Explain it was an accidental purchase

5.3 Unauthorized Purchase

If someone else made the purchase:

• Contact Apple Support immediately
• Report the unauthorized transaction
• Apple will investigate and may provide a refund

6. Our Commitment

6.1 Customer Satisfaction

We want you to be happy with SwiftReceipt:

• We provide excellent customer support
• We're responsive to technical issues
• We're transparent about our policies

6.2 Support Before Refund

Before requesting a refund, please:

• Contact us for technical support
• Let us try to resolve any issues
• We may be able to help without a refund

7. Contact Information